Refund policy

Last updated: 8 October 2026

Returns and exchanges

We do not offer change-of-mind returns or exchanges. For damaged, defective or incorrect items, email support@lthrd.in within 48 hours of delivery with your order number, a description of the issue and clear photographs of the item and packaging. An unboxing video may help, but is not mandatory.

The 48-hour reporting request does not limit statutory rights, including claims for defects discovered later.

Leather characteristics

Natural grain, texture and shade variations and patina are not defects where consistent with the product description. Genuine defects and material differences from the description remain covered. Misuse, improper care and ordinary wear are not covered.

Approved returns

Contact us before sending an item back. We provide a return label and return address. LTHRD covers return shipping for confirmed damaged, defective or incorrect items. Do not send returns to the published business address. Retain packaging where possible and avoid further use that worsens the issue.

Resolution and refunds

We assess the issue and arrange an appropriate remedy. Exchange or store credit may be offered with your agreement. Applicable monetary refunds go to the original payment method; store credit is not imposed instead of a legally required refund.

Approved refunds are initiated within 7 business days after inspection of the returned item, or refund approval where no return is required. Your bank or payment provider may need additional time to credit the amount.

Cancellations

You may cancel within 24 hours of ordering by emailing support@lthrd.in with your order number. Cancellation refunds are processed within 7 days of confirmation, followed by bank or payment-provider processing time. If LTHRD cancels an order it cannot fulfil, payment for the cancelled portion is refunded to the original payment method within 7 days of confirmation.

Your rights and contact

Nothing limits applicable Indian consumer-law remedies for defective, incorrect, misdescribed or undelivered goods.

support@lthrd.in | +91 8826418366
Monday–Friday, 10am–6pm IST.